Shipping & Delivery Information
We offer a variety of shipping methods to ensure your order reaches you promptly. We ship using Canada Post and UPS for most locations. Additionally, we provide local delivery for selected items within a specific radius.
The delivery time for your package depends on the shipping method you choose. If you opt for local delivery, you can receive your package on the next day, or on a selected date. However, if you choose a courier service like Canada Post or UPS, the delivery date will be specific to the shipping method selected. You can find the approximate delivery date on the Canada Post or UPS website.
We accept all major credit cards including Visa, MasterCard, and American Express. Our transactions are processed securely through Stripe, ensuring a safe and smooth shopping experience for our customers.
In our ongoing efforts to serve you better and ensure the utmost convenience, we are excited to announce a specialized delivery service tailored to meet the needs of our valued customers in select locations. For a limited time, we are offering delivery services to the following areas for just $15:
Richmond Hill
Markham
Don Mills
Thornhill
North York
Woodbridge
Vaughan
Scarborough
This temporary adjustment to our delivery zones is part of our commitment to providing exceptional service and value. We understand the importance of accessibility and convenience in your daily lives, and we strive to enhance your experience with our brand during this period.
Currently, we do not offer international shipping. However, we are actively working on expanding our services and plan to offer international shipping in the near future. Stay tuned for updates!
The available shipping methods depend on the product and the delivery location. When you add a product to your cart and proceed to checkout, you’ll be prompted to enter your shipping address. Once entered, you’ll see the available shipping methods for that location. You can then choose the one that best suits your preference.
Absolutely. At BlackCakes.ca, we prioritize your online safety. Our website is SSL certified, which means all your transactions are encrypted and secure. We also have additional security features in place to protect your personal information. You can shop with confidence knowing your data is safe with us.
Order Information
Placing an order on BlackCakes.ca is easy and straightforward. Here’s a step-by-step guide:
- Browse our Selection: Explore our range of Caribbean Black Cakes and select the one you’d like to purchase.
- Add to Cart: Once you’ve made your selection, click on the ‘Add to Cart’ button.
- Review Your Cart: Click on the ‘Cart’ icon at the top of the page to review your items. You can adjust quantities or remove items if needed.
- Proceed to Checkout: When you’re ready, click on ‘Proceed to Checkout’.
- Enter Your Information: Fill in your shipping details and select your preferred shipping method.
- Choose Payment Method: Select your preferred payment method and enter the necessary information.
- Place Your Order: Review your order details one last time. If everything looks good, click on ‘Place Order’ to complete your purchase.
You will receive a confirmation email once your order has been successfully placed.
No, you don’t necessarily need an account to place an order. You can make purchases as a guest. However, if you’d like to keep track of your order history or wish to enjoy a more personalized shopping experience, creating an account would be beneficial.
If you have any queries, feel free to reach out to us at [email protected]. Alternatively, you can fill out the form on our Contact Us page and we’ll get back to you as soon as possible.
Yes, we do offer wedding & event cakes to cater to your specific needs. If you have a special request or a unique flavor in mind, please contact us at [email protected]. We’d be happy to discuss your requirements and create a cake that’s just right for you.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order. If you have an account with us, you can also find the tracking information in the ‘Orders’ section of your account.
If you need to cancel or change your order, please contact us as soon as possible by sending an email to [email protected]. However, please note that if your order has already been shipped, we will not be able to cancel or modify it.